Responsible Gaming at Marvel Casino

Understanding Your Gaming Habits

Healthy gaming means you stay in control of your time and money. You play for enjoyment, within limits you've set yourself, and gaming doesn't interfere with your daily responsibilities or relationships. When gaming shifts from recreation to something that causes anxiety or impacts your life negatively, it's time to reassess.

Ask yourself these questions honestly:

• Do you spend more time or money gaming than you originally planned?
• Have you borrowed money or used funds meant for bills to play?
• Do you feel guilty, anxious, or secretive about your gaming?
• Have friends or family expressed concern about how much you play?
• Do you chase losses by trying to win back what you've lost?
• Does gaming interfere with work, study, or personal relationships?

If you answered yes to multiple questions, consider using the tools below or seeking external support.

Tools Available on Your Account

We've built several features into Marvel Casino that let you manage your activity:

Deposit Limits

Set daily, weekly, or monthly maximum amounts you can deposit. Once you reach this limit, you won't be able to add more funds until the period resets. You can lower these limits immediately, but increases take 24 hours to apply, giving you a cooling-off period to reconsider.

Time Reminders and Session Limits

Choose to receive notifications after a certain amount of time spent logged in. You can also set session limits that will automatically log you out after your chosen duration.

Loss Limits

Specify how much you're willing to lose in a given timeframe. This tracks your net losses and prevents further play once the threshold is reached.

Reality Checks

Regular pop-up reminders show you how long you've been playing and how much you've wagered, helping you stay aware of your activity in real time.

Taking a Break

Sometimes stepping away is the best option. Marvel Casino offers two types of breaks:

Time-Out Period

Temporarily suspend your account for a minimum of 24 hours up to six weeks. During this period, you cannot access your account or receive promotional materials. This is useful if you need a short break to regain perspective.

Self-Exclusion

For a more serious intervention, self-exclusion closes your account for a minimum of six months. You cannot reopen it during this period under any circumstances. All marketing communications stop immediately. This option is appropriate if you believe your gaming has become harmful.

To activate either option, contact our support team via live chat or email support@marvel-casinonz.com with your request. We process these immediately and will confirm once implemented.

Support Services in New Zealand

Professional help is available if you're struggling. These New Zealand organisations offer free, confidential support:

These services understand problem gaming and can provide strategies, counselling, and practical support for you and your family. Reaching out is a sign of strength, not weakness.

Protecting Young People

Marvel Casino is strictly for adults aged 18 and over. We use age verification during registration, but parents and guardians should also take precautions at home. Keep your login details private, use device parental controls, and monitor internet usage. If a minor has accessed your account, contact us immediately so we can void any activity and strengthen protections.

Our Commitment

We train our team to recognise signs of problematic gaming and to respond with care rather than judgment. We don't send promotional material to self-excluded players, and we take any request for help seriously. Gaming should never cause harm, and we'll support you in making choices that protect your wellbeing.

If you need assistance setting up any tools or have questions about the options available, contact our support team anytime. We're here to help you play safely.